01
Call-Taking & Incident Capture
Capture critical information quickly and create structured incident records from the first point of contact.
INCIDENT COMMAND & COORDINATION
Coordinate people, incidents and resources from one operational view.
Bring call-taking, dispatch, communication, location and incident information together in fully digital workflows, with AI-assisted recommendations from your response plans, so control rooms classify, prioritise and respond faster across every event.
ONE PLATFORM FOR COMMAND AND CONTROL
Bring every stage of incident response into one connected operational view.
02
Intelligent Dispatch
Identify, assign and coordinate the most appropriate personnel, vehicles and resources.
03
Live Operational Mapping
View incidents, field teams and available resources through a real-time map-based interface.
04
Incident Coordination
Manage updates, communication, escalation and resolution throughout the incident lifecycle.
FROM FIRST CALL TO FIELD RESPONSE
Give call takers, dispatchers and responders what they need to act.
Every call, alarm and alert lands in one interface. Incidents are classified and prioritised by urgency, the most suitable units are recommended, and crews receive details, navigation and updates on their devices without radio back-and-forth.
01
Event Queue
Log pending calls, SOS alerts and sensor notifications, then dismiss false alarms or escalate in seconds.
- Calls, SOS and sensor alerts
- Priority by urgency
- One-click escalation
02
Caller Location
Automatic number and location identification pinpoints the caller and pre-fills the incident.
- Caller ID and location
- Structured incident forms
- Medical, fire or security classification
03
Recommended Units
Suggest the best units by real-time availability, location, capability and estimated travel time.
- GPS and vehicle location
- Unit status and availability
- Assign with one click
04
Mobile Field App
Crews see incidents, navigation, hazards and updates on rugged tablets and phones.
- Live navigation
- Tactical whiteboarding
- Secure messaging
05
Video & Multimedia
Share photos and video from the scene and view CCTV, body-worn and drone feeds in context.
- Live video streams
- Photos from the scene
- CCTV and drone feeds
06
Maps & Points of Interest
Show hydrants, defibrillators, hazards and threat zones alongside incidents and units.
- Points of interest
- Hazard and threat zones
- Multi-agency map view
BUILT FOR EVERY ROLE IN THE RESPONSE
Give each person in the response the view they need.
Call takers, dispatchers, supervisors and field crews each work from a view built around their part of the incident, all connected to the same live record. Deploy on-premise or in a hosted environment.
01
Call Taker
Create and update incidents at any time, with changes pushed to mobile users as details develop.
- Caller ID and automatic location
- Previous calls from the same number
- Alerts from IoT devices and sensors
02
Dispatcher
Deploy the right units with machine-learning suggestions based on availability, proximity and capability.
- AI-suggested units
- Live CCTV in context
- Timestamped incident log
03
Supervisor
Stay in control from a phone with current incident details, team locations and the phase of the response.
- Real-time incident data
- Team location and status
- Multimedia archive for reporting
04
Field Responder
Receive incidents, navigate to the scene and share what is happening on the ground with other units.
- Emergency vehicle navigation
- Map drawing and symbols
- SOPs and evacuation plans on device
CONNECT CONTROL ROOMS AND FRONTLINE TEAMS
Keep everyone working from the same incident picture.
Our dispatch platform connects dispatchers, supervisors and field personnel through a shared operational environment. Incident details, locations, instructions and status updates can move between the control room and frontline teams in real time.
- Incident details
- Live locations
- Dispatch instructions
- Status updates
BRING OPERATIONAL SYSTEMS TOGETHER
Connect the technologies behind your response.
Integrate CAD with push-to-talk, mobile devices, GPS and vehicle location, CCTV, sensors, alarms and recording platforms. This creates a more complete picture of the incident and the resources available to respond.
- Push-to-Talk, Radio & VoIP
- Telephony & Caller Location
- GPS & Vehicle Location
- CCTV, Body-Worn & Drone Video
- Sensors & Alarms
- Recording Platforms
FROM CALL RECEIVED TO INCIDENT RESOLVED
Coordinate every stage of the response.
Dispatchers work from the command console while crews receive incidents, routes, messages and status updates on rugged tablets and phones in the field.
01
Capture
Record the incident and critical information.
02
Assess
Understand location, priority and available resources.
03
Dispatch
Assign the appropriate people, vehicles and response teams.
04
Coordinate
Manage communication, updates and resource movements.
05
Resolve
Close the incident with a complete operational record.
MAINTAIN A COMPLETE INCIDENT RECORD
Preserve every decision, movement and update.
Capture timestamps, decisions, resource movements, communication and status changes throughout every event. The resulting digital audit trail supports reporting, operational review, investigation and continuous improvement.
- Timestamps
- Decisions
- Resource Movements
- Communications
- Status Changes
REAL-TIME COMMAND VISIBILITY
See active incidents, resources and response status as they change.
See every active incident, unit location and response status on one live map. Track vehicles through GPS and automatic vehicle location, share updates across agencies and rebalance resources as demand changes.
- Active incidents
- Available resources
- Response status
- Operational demand
WHERE IT IS USED
Used wherever response is critical.
The same dispatch platform supports public safety agencies and industrial operations, from routine call-outs to major incidents and disasters.
- Fire & Rescue
- Ambulance & EMS
- Policing & Traffic
- Mining Emergencies
- Power Plants & Utilities
- Airports & Harbours
- Event Security
- Lone-Worker Safety
Whitepaper
Incident management software for control rooms
In a control room, the seconds between a call coming in and the right resource being dispatched decide how an incident unfolds.
Use cases
See it in practice.
Knowing Where Response Vehicles Are When an Incident Happens
Know where response resources are before deciding who to send.
Read the Use CaseDispatching the Closest Available Emergency Resource
Send the right resource with a clear picture of the incident.
Read the Use CaseCoordinating Multiple Teams During a Major Incident
Keep multiple teams working from the same evolving incident picture.
Read the Use CaseMore in Connect & Coordinate
SMARTER COORDINATION. FASTER RESPONSE.
From call received to incident resolved.
Connect your control room, field teams and operational resources through one shared dispatch platform.