Whitepaper

Incident management software for control rooms

In a control room, the seconds between a call coming in and the right resource being dispatched decide how an incident unfolds. Script’s incident management platform brings call-taking, dispatch, communication, location and incident information together in one operational view, for government and emergency services control rooms, security operations centres and municipal environments.

Request the PDF Explore Incident Command & Coordination

Paramedics moving a patient on a stretcher to an ambulance

When the handover between call and response breaks down

Critical information given at first contact is lost or delayed before it reaches responding units. The wrong resource is sent because availability and location weren’t visible to the dispatcher at the moment of decision. MarketsandMarkets projects the global incident and emergency management market reaching USD 196.20 billion by 2030, with government and public sector the largest single vertical.

Call-taking, dispatch and live operational mapping

Call-taking and incident capture: Capture critical information quickly and create a structured incident record from first contact.
Intelligent dispatch: Identify, assign and coordinate the most appropriate personnel, vehicles and resources.
Live operational mapping: View incidents, field teams and available resources through a real-time, map-based interface.

One record from call received to incident resolved

Every event moves through five stages: capture, assess, dispatch, coordinate, resolve, giving command staff real-time visibility of active incidents, available resources and response status as they change.

Connects to your comms, tracking and camera systems

Script’s platform is built to integrate with push-to-talk, mobile devices, GPS tracking, video and recording systems, bringing them into one CAD environment. Specific integrations available for a given deployment should be confirmed against your environment and licensing.