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Whitepaper

Push-to-talk communications for frontline and control room teams

Traditional two-way radio still does much of the job well, but it’s bound by line-of-sight, tower coverage and departmental infrastructure, and gives no confirmation a message was received. Script’s push-to-talk platform connects field personnel, supervisors and control rooms over cellular and Wi‑Fi, combining broadband PTT and messaging with secure recording of critical communications.

Field worker beside power lines using a handheld device

01

Where traditional radio breaks down

A dispatcher has no reliable way to confirm a message was received or acted on. A lone or remote worker facing a threat has no fast way to raise an alarm beyond a phone call. Independent analysts estimate the global push-to-talk-over-cellular market growing at close to 10% a year through the late 2020s.

02

Push-to-talk, location and messaging in one app

Push-to-talk
Connect individuals and groups instantly, with one-to-one, group and priority communication.
Location and workforce visibility
Give dispatchers and supervisors real-time visibility of field personnel and operational teams.
Emergency and lone-worker safety
Enable emergency alerts, panic functionality and rapid escalation when personnel require assistance.

03

A recorded, defensible operational record

Communications are integrated with secure recording. Timestamps, user information and audit trails provide a reliable operational record that supports incident review, investigation and compliance reporting.

04

Real-time command visibility for the control room

Control-room personnel monitor users, groups, locations and communication activity through centralised dispatch and management tools, so a dispatcher can see where teams are and how they’re communicating, not just hear from them when they choose to check in.

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